C.A.R.T: one service architecture, every line a module
C.A.R.T is RoomPe’s service architecture for institutional housing. It groups every service into four blocks: Community, Amenities, Residences and Technology. Clients take the full stack or only the modules a site needs, and each block is tracked against its own measures every month.
Key takeaways
- Four blocks: Community, Amenities, Residences, Technology.
- Eleven service lines for student hostels; adapted for shift-based workforces.
- Scope is fixed per site: full stack or modules.
- Every block has its own monthly measures.
- Food sits inside C.A.R.T and is never sub-let to a contractor.
C is for Community: what does it cover?
Community covers the people side of a residence: onboarding, events, engagement and grievance redressal, plus admission sales support and branding for student hostels. It is what separates a hostel students tolerate from one they recommend. Community is tracked as grievance closure, engagement and resident feedback.
| Student hostels | Workforce housing |
|---|---|
| Community and student engagement | Onboarding for new joiners |
| Hostel admission sales support | Festivals and regional celebrations |
| Branding and social media | TV, games and recreation rooms |
| Events, sports, health camps, career sessions | Grievance redressal |
Tracked as: grievance closure, engagement and resident feedback.
A is for Amenities: what does it cover?
Amenities covers the daily services residents use most: the mess and canteen, housekeeping, laundry and 24×7 security. In workforce housing it adds shift-matched meals and washroom upkeep. Kitchens are FSSAI-certified and run by RoomPe. Amenities are tracked as service tickets, hygiene audits and meal counts.
- Mess and canteen: four meals a day for students; three shift-matched meals for workers
- Housekeeping: scheduled cleaning, washroom upkeep and asset care
- Laundry: commercial, finished and wrinkle-free
- Security: 24×7 guarding, CCTV and access control
Tracked as: service tickets, hygiene audits and meal counts.
R is for Residences: what does it cover?
Residences covers the building and the people who run it: daily operations, repairs and maintenance, staffing including absorbing existing staff, bed allocation by shift and grade, lockers and inventory, preventive maintenance and occupancy control. It is tracked as occupancy, maintenance turnaround and asset condition.
- Daily operations, repairs and maintenance
- Staffing, including absorbing existing staff
- Bed allocation by shift and grade
- Lockers and inventory
- Preventive maintenance
- Occupancy control
Tracked as: occupancy, maintenance turnaround and asset condition.
T is for Technology: what does it cover?
Technology covers the systems that make every bed, meal and complaint visible: the RoomPe resident app, gate entry and visitor logs, the client or employer dashboard, analytics and the monthly MIS. It is tracked as live dashboards, billing accuracy and a monthly MIS the administration or HR team can review.
- Resident app and technology enablement
- Gate entry and visitor log
- Client or employer dashboard
- Analytics and monthly MIS
Tracked as: live dashboards, billing accuracy and monthly MIS.
How is C.A.R.T scoped for a site?
Scope is fixed per site after a site audit. For a student hostel, one contract covers up to eleven service lines across the four blocks; an institution takes the full stack or only the modules it needs. For workforce housing, the same four blocks are adapted for shift-based workforces.
| Block | Service lines | Count |
|---|---|---|
| Community | Community and student engagement; hostel admission sales support; branding and social media | 3 |
| Amenities | Mess and canteen; housekeeping; laundry; security | 4 |
| Residences | Daily operations, repairs and maintenance; staffing, including absorbing existing staff | 2 |
| Technology | Resident app and technology enablement; analytics and reporting | 2 |
Why does food sit inside C.A.R.T instead of with a caterer?
Because the meal is the most visible service in any hostel. If food is sub-let to a caterer, the operator answers for complaints it cannot control. RoomPe runs central kitchens itself, never sub-let to a contractor, so food quality, hygiene and meal counts sit with the same operator accountable for the rest of C.A.R.T.
Frequently asked questions
What does C.A.R.T stand for?
C.A.R.T stands for Community, Amenities, Residences and Technology. It is RoomPe’s service architecture: every service in a RoomPe contract sits in one of these four blocks, and each block is measured and reported every month. Food sits in Amenities and is cooked in RoomPe’s own kitchens.
Can a client choose only some C.A.R.T modules?
Yes. Scope is fixed per site, and a client can take the full stack or only the modules its hostel or residence needs. Each module keeps its own measures in the monthly MIS. For example, a university can take the Amenities and Residences modules without admission sales support.
How many service lines does C.A.R.T include?
For a student hostel management contract, C.A.R.T includes eleven service lines: three in Community, four in Amenities, two in Residences and two in Technology. Workforce housing uses the same four blocks, adapted for shift-based workforces. Scope is fixed per site after the site audit.
How is each C.A.R.T block measured?
Community is tracked as grievance closure, engagement and resident feedback. Amenities as service tickets, hygiene audits and meal counts. Residences as occupancy, maintenance turnaround and asset condition. Technology as live dashboards, billing accuracy and the monthly MIS. All four blocks appear in the monthly report.
Is C.A.R.T the same for student and workforce housing?
The four blocks are the same; the service lines inside them change. Student hostels add admission sales support, branding and a community programme. Workforce housing adds shift-matched meals, bed allocation by shift and grade, festivals and regional celebrations, and integration with the employer’s attendance system. Both are measured the same way every month.